We work with trusted global suppliers. Depending on the item, orders may ship from our fulfillment centers in the USA, Europe, or Asia to ensure the fastest delivery possible.
2. What is your shipping time?
Shipping times vary by location:
USA: 7–15 business days
Canada/UK/Australia: 10–20 business days
Rest of the world: 10–25 business days We aim to deliver as quickly as possible, but times may vary depending on local customs and carrier delays.
3. How long does processing take?
All orders are processed within 1–3 business days before shipment.
4. How can I track my order?
After your order ships, you’ll receive a tracking number via email. Tracking updates typically appear within 2–5 days.
5. Why did I receive my items separately?
If you ordered multiple items, they may ship from different warehouses to speed up delivery. This means you may receive them in separate packages.
6. Can I get a refund on my product?
Yes! We offer a 30-day refund policy. If your product arrives damaged, defective, or incorrect, contact us within 30 days and we’ll refund or replace it. (We may request photos and your order number for quick processing.)
7. Do you accept order cancellations?
You may cancel your order within 12 hours of placing it. After that, it may already be processed and shipped.
8. Is my payment information secure?
Absolutely. Our store uses SSL encryption and trusted payment gateways to protect all customer information.
9. Can I change my shipping address after ordering?
Yes — as long as your order has not yet been processed. Contact us immediately after placing your order to update your details.
10. How can I contact you?
Email: hoodogusa@gmail.com We reply within 24–48 hours.
